Privacy Policy

Privacy Policy Overview

Forge Digital Marketing Group (“Forge,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information and business information you choose to share with us.

This Privacy Policy explains how we collect, use, protect, retain, disclose, and process information submitted through our website, including information provided through contact forms, email links, phone calls, consultation requests, downloadable resources, newsletter sign-ups, analytics tools, advertising pixels, CRM automation, and related business communications.

Forge Digital Marketing Group is a digital marketing agency serving B2B and enterprise clients. Our website is intended to provide information about our company, services, resources, thought leadership, and contact options. This website is not designed for e-commerce transactions and does not process payments through the site.

1. Information We Collect

We may collect limited personal and business information when you voluntarily submit it to us, including:

• Name
• Business name or company name
• Job title or role
• Business email address
• Phone number
• Website URL
• Company size or industry
• Service interest
• Message or enquiry details
• Downloadable resource requests
• Newsletter or email subscription preferences
• Consultation request information
• Information you choose to provide through a contact form, email, phone call, consultation request, resource download, newsletter sign-up, or other direct communication

We may also collect technical, usage, analytics, and marketing-related information automatically when you visit our website, such as IP address, browser type, device type, operating system, pages visited, referral source, cookie information, form interaction data, conversion tracking data, advertising pixel data, security logs, and CRM activity history related to submitted business contact information.

2. How We Use Information

Forge may use collected information to respond to enquiries, communicate with prospective clients, provide service information, send requested resources, send newsletters where appropriate, prepare proposals, improve website performance, understand visitor behavior, measure marketing effectiveness, track conversions, support retargeting where permitted, manage CRM records, automate relevant follow-up, maintain website security, and comply with legal, regulatory, contractual, or security obligations.

We do not use submitted contact information for unrelated purposes without permission.

3. Contact Forms and Enquiry Submissions

When you submit information through a contact form, enquiry form, email link, downloadable resource form, newsletter sign-up, or direct communication channel, you are voluntarily providing that information so Forge can respond to your request.

By submitting a form or contacting Forge, you consent to Forge contacting you using the information provided, including by email or phone, for purposes related to your enquiry, consultation request, resource request, business communication, or potential service relationship.

Submitting a form does not create a client relationship unless and until a separate written agreement is executed.

4. Downloadable Resources

Forge may offer downloadable resources, guides, checklists, reports, templates, strategy documents, or educational materials.

If you request or download a resource, we may collect information such as your name, business email address, company name, job title, phone number, website, industry, or service interest.

We may use this information to deliver the requested resource, follow up about the resource, provide related educational content, understand useful topics, add your information to our CRM system, send relevant marketing communications where permitted, and improve future resources and website content.

5. Email Newsletters and Marketing Communications

If you subscribe to a newsletter, request a resource, submit a form, or otherwise opt in to receive communications, Forge may send emails that include marketing insights, strategy tips, company updates, resource announcements, event invitations, service information, or follow-up communications related to your enquiry or download.

Forge may use email marketing tools or CRM automation systems to send, personalize, schedule, and measure email communications. Email tracking may include whether an email was opened, whether a link was clicked, which resource or page was visited after clicking, whether an email bounced, whether a recipient unsubscribed, and basic engagement data used to improve communications.

You may unsubscribe from non-essential marketing emails at any time by using the unsubscribe link in an email or by contacting us directly.

6. CRM and Marketing Automation

Forge may use CRM and marketing automation platforms to manage business contacts, enquiries, resource downloads, consultations, newsletters, and follow-up communications.

CRM and automation tools may store contact details, company information, communication history, form submissions, resource downloads, email engagement, service interests, notes related to prospective client conversations, lead source or referral source, and campaign attribution information.

Forge uses CRM and automation tools to improve communication, avoid missed follow-ups, provide more relevant information, and support a better client and prospect experience. Access to CRM information is limited to authorized users and service providers who need access for legitimate business purposes.

7. Cookies, Analytics, Pixels, and Similar Technologies

Our website may use cookies, pixels, tracking tags, analytics tools, security tools, advertising technologies, or similar technologies to understand website usage, improve performance, protect the website, measure marketing effectiveness, and support relevant advertising.

These technologies may help us analyze website traffic, understand page views, measure form submissions, track resource downloads, understand visitor paths, improve functionality, measure marketing and advertising performance, support conversion tracking, support remarketing or retargeting campaigns, improve content, support security, and remember certain user preferences.

8. Analytics Tools

Forge may use analytics platforms, such as Google Analytics or similar tools, to understand how visitors use the website.

Analytics tools may collect pages visited, time on page, traffic source, device type, browser type, approximate location, user interactions, conversion events, returning visitor behavior, and aggregated website performance metrics.

Analytics data helps Forge improve website usability, content strategy, marketing performance, and user experience. Where required by law, analytics tools may be subject to cookie consent, opt-out options, data retention settings, or similar controls.

9. Advertising Pixels and Retargeting

Forge may use advertising pixels, conversion tags, retargeting pixels, or similar technologies from platforms such as Google, LinkedIn, Meta, or other advertising networks.

These technologies may help us measure whether ads lead to website visits, form submissions, calls, downloads, or other conversions; build advertising audiences; retarget visitors who previously interacted with the website; understand campaign performance; improve ad relevance; avoid showing irrelevant ads; and analyze return on marketing investment.

Advertising platforms may use cookies, pixels, device identifiers, hashed contact information, or similar technologies according to their own privacy policies. Forge does not control how third-party advertising platforms process information after it is collected by those platforms.

10. Cookie Preferences and User Choices

You can manage or disable cookies through your browser settings. Depending on your browser, device, location, and applicable law, you may also have options to block cookies, delete cookies, use private browsing, limit cross-site tracking, use platform-level ad preference tools, opt out of certain targeted advertising, use Global Privacy Control where supported and applicable, or manage consent through a cookie banner or preference center if available.

Some website features may not function properly if cookies are disabled.

11. How We Share Information

Forge does not sell personal information for money.

We may share limited information with trusted service providers that help us operate the website, communicate with contacts, conduct business, or measure marketing performance, such as website hosting providers, email tools, analytics platforms, CRM tools, marketing automation platforms, advertising platforms, retargeting and conversion tracking platforms, security tools, website maintenance providers, reporting dashboards, professional advisors, contractors, or vendors assisting with business operations.

We may also disclose information if required to comply with law, legal process, regulatory requests, enforce our rights, protect our business, prevent fraud, investigate misuse, or address security threats.

12. Sale, Sharing, and Targeted Advertising

Forge does not sell personal information for money.

However, some privacy laws define “sale,” “sharing,” “targeted advertising,” or “cross-context behavioral advertising” broadly. In some jurisdictions, the use of advertising pixels, retargeting tools, analytics tools, or third-party ad platforms may be considered “sharing” or “targeted advertising,” even when no money is exchanged.

If Forge becomes subject to privacy laws requiring opt-out mechanisms for sale, sharing, targeted advertising, or profiling, Forge will provide appropriate notices, preference controls, or opt-out methods.

13. Sensitive Personal Information

Forge’s website is intended to collect basic business contact information and service-related enquiries.

Forge does not intentionally request or collect Social Security numbers, driver’s license numbers, state identification numbers, passport numbers, bank account numbers, credit or debit card numbers, payment card security codes, health information, biometric data, precise geolocation, children’s information, or sensitive personal data unrelated to business enquiries.

Please do not submit sensitive personal information through the website. If sensitive information is accidentally submitted, Forge may delete it, restrict access to it, or take other reasonable steps to protect it.

14. Massachusetts Privacy and Data Security Notice

Forge is based in Massachusetts and recognizes the importance of protecting information associated with Massachusetts residents, businesses, clients, vendors, and website visitors.

Massachusetts data security regulations require businesses that own or license personal information about Massachusetts residents to develop, implement, and maintain a written information security program with administrative, technical, and physical safeguards appropriate to the size, scope, resources, data, and security needs of the business.

Forge’s website is designed to collect limited business contact information, not sensitive financial, health, government identification, or payment information. Forge takes reasonable steps to support privacy and security, including limited data collection, SSL/HTTPS where available, secure website hosting, access controls, spam prevention, vendor review, privacy-conscious practices, and reasonable retention controls.

You can review the applicable Massachusetts data security standards here: Massachusetts 201 CMR 17.00 data security regulations .

15. U.S. Federal Privacy and Security Practices

Forge is committed to honest, transparent, and responsible data handling.

As part of our privacy and security approach, Forge aims to be clear about what information is collected and why, collect only information reasonably needed for business purposes, use information in ways consistent with this Privacy Policy, protect submitted information using reasonable safeguards, limit access based on business need, avoid misleading privacy or security claims, dispose of information when it is no longer reasonably needed where appropriate, and review privacy and security practices as the business grows.

Forge does not provide financial, healthcare, insurance, employment screening, credit reporting, or payment processing services through this website.

16. U.S. State Privacy Rights

Depending on where you live, you may have privacy rights under applicable U.S. state privacy laws. These rights may vary by state and may depend on factors such as Forge’s business size, revenue, data practices, number of individuals affected, and whether personal information is sold, shared, or used for targeted advertising.

Where applicable, these rights may include the right to request access, correction, deletion, information about collection or sharing, opt out of certain data sharing or targeted advertising, limit certain sensitive information uses, and not be discriminated against for exercising privacy rights.

17. California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, depending on whether the law applies to Forge’s business operations.

California privacy rights may include the right to know what personal information is collected, used, disclosed, sold, or shared; request deletion; correct inaccurate information; opt out of sale or sharing, including sharing for cross-context behavioral advertising; limit certain sensitive information uses; and not be discriminated against for exercising privacy rights.

Forge does not sell personal information for money. If Forge’s obligations under California law change, we will update this Privacy Policy and provide required rights mechanisms where applicable.

18. International Users and GDPR/EEA/UK Notice

Forge is based in the United States. If you access our website from outside the United States, you understand that information you provide may be transferred to, stored in, or processed in the United States or by service providers located in the United States or other jurisdictions.

If you are located in the European Economic Area, United Kingdom, Switzerland, or another region with data protection laws, you may have certain rights regarding your personal data, subject to applicable law. These rights may include the right to be informed, access personal data, request correction, request deletion, restrict processing, object to processing, request data portability, withdraw consent where processing is based on consent, and lodge a complaint with a data protection authority where applicable.

Forge’s website is primarily directed toward business audiences in the United States. However, if Forge processes personal data subject to GDPR, UK GDPR, Swiss data protection law, or other international privacy laws, Forge will make reasonable efforts to respond to applicable rights requests consistent with legal obligations.

19. International Data Transfers

Because Forge is based in the United States, information submitted by international users may be transferred to the United States or processed by service providers in countries that may have different privacy laws than your country of residence.

Where required by applicable law, Forge may rely on appropriate safeguards, contractual terms, consent, necessity for business communications, or other lawful mechanisms for international transfers.

20. Data Security

Forge takes reasonable administrative, technical, and organizational steps to protect information submitted through the website.

Security measures may include SSL/HTTPS website protection, limited data collection, access controls, secure hosting, spam and abuse prevention, administrative safeguards, vendor review where appropriate, data minimization practices, secure communication and storage practices where applicable, security monitoring tools where appropriate, limiting access to CRM and marketing automation systems, and reviewing third-party tools used for analytics, email, CRM, and advertising.

No method of transmission over the internet or method of electronic storage is completely secure. While Forge works to protect information, we cannot guarantee absolute security.

21. Data Retention

Forge retains information only as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, maintain business records, support client or prospect communications, deliver requested resources, manage newsletter subscriptions, prepare proposals, maintain CRM records, measure marketing performance, comply with legal obligations, resolve disputes, enforce agreements, improve business operations, or maintain website security.

If information is no longer needed, Forge may delete, anonymize, archive, or securely retain it according to internal practices and applicable requirements.

22. Your Choices and Privacy Requests

You may contact Forge to request that we update your contact information, correct inaccurate information, remove you from marketing communications, delete information where legally and operationally appropriate, provide information about how your data is used, respond to privacy-related questions, review applicable opt-out requests, or adjust newsletter and communication preferences.

We may need to verify your identity before fulfilling certain requests. Some requests may be limited by legal, security, business, contractual, or operational obligations.

23. Email Communications and Unsubscribing

If you contact Forge, submit a form, download a resource, or subscribe to a newsletter, we may reply by email. We may also send relevant follow-up communications related to your enquiry, consultation request, resource download, newsletter subscription, business relationship, or potential service need.

You may request to stop receiving non-essential marketing communications at any time by using the unsubscribe link in an email or by contacting us directly. Transactional, administrative, security-related, or direct response communications may still be sent when necessary.

24. Third-Party Links and Platforms

Our website may contain links to third-party websites, platforms, tools, or resources. Forge is not responsible for the privacy practices, content, security, or policies of third-party websites.

Forge may use third-party platforms for website hosting, analytics, advertising, CRM, marketing automation, email newsletters, reporting, downloadable resources, security, and website performance. These platforms may process information according to their own terms and privacy policies.

25. Children’s Privacy

Forge’s website is intended for business and professional audiences. It is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected information from a child, we will take appropriate steps to delete it.

26. No Sale of Personal Information

Forge does not sell personal information for money.

Forge does not knowingly sell or share sensitive personal information for the purpose of cross-context behavioral advertising. If Forge uses tools that may be considered “sharing” or “targeted advertising” under applicable privacy laws, Forge will provide required notices and opt-out mechanisms where legally required.

27. Related Legal and Trust Pages

Forge provides additional legal, privacy, accessibility, and security information through the following website pages:

28. Changes to This Privacy Policy

Forge may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, technology, analytics tools, CRM systems, advertising tools, security practices, or business operations.

When updates are made, the “Last Updated” date at the top of this page will be revised. Continued use of the website after changes are posted means you accept the updated Privacy Policy.

29. Contact Us

If you have questions about this Privacy Policy or how Forge handles information, contact us at: